Questions about a ride booked
on a device at a hotel or other venue?
Wondering what MangoGuest is, why
MANGOGUEST
is on your
bank statement, or how to reach support about your ride?
You’re in the right place.
Enter details like destination, pick-up time and vehicle type.
Confirm price estimate, accept terms and pay contactless.
Track the ride from your phone and head to your next destination.
Frequently asked questions
That is the ride that you booked on a device inside a hotel or other venue. For the full breakdown,
ask us for a receipt and we will send it over.
When you book, the estimated price is only reserved on your card. Nothing is taken
at that point. After the ride, the final price, which can differ slightly from the
estimate, is collected from that reservation.
The reservation stays visible until the final price is settled, normally shortly
after the ride and within 24 hours at most. Your bank may then take a few more
days to show the change.
Open your booking tracker, tap “MY RECEIPT” once the ride is complete
and enter your email address. Receipts go out once the final price is confirmed,
which can take a little while after the ride ends. You can also
contact support to request a receipt.
Raise it through the support page and we will investigate
it and arrange a refund where one is due.
Yes. Your payment is handled by a reputable and regulated payment provider. Your
card details go straight to them, so the venue and your driver never see them.
In an emergency, always contact the local emergency services first.
You can report a safety concern to the ride booking platform straight away
through the link they sent you, or in their app. You can also
tell us and we will raise it for you.
Contact support and we will work with the ride booking
platform to reach your driver and arrange the return of your item.
The venue team can arrange a new ride for you right away. If you have already left
the venue, contact support and we will look into what
happened and release any charge that should not be there.
Report pickup and drop-off issues to us by
contacting support.
A local driver on the ride booking platform’s network, licensed and insured to
carry passengers in the city you were travelling in. Your receipt shows the driver
name, the vehicle and the ride reference.
Your Trip Reference ID is on your printed ticket from when the booking was made,
and in the text messages on your phone.
On our legal documents page, published for every region we
work in. Pick your region and you will see the terms that applied to your ride.